When a user first arrives on a live Web cam page, they will be prompted to either install an ActiveX Component that will enable the photo version web cams or to install Windows Media Player to see the Streaming web cams. If the user denies either installation, then that user will not be able to view the images.

To install the Axis ActiveX Component, please download and install the following Axis Communications File.
AxisCameraServerControl

Streaming Web cams are now on Windows Media 9 Player. To install Windows Media 9 Player, You can ether down load and install Windows Update for Media 9 Player or go to Windows Media Player and install Media Player 9. For Mac users there is a Windows Media® Components for QuickTime, by Flip4Mac™

Our Web Cams depends on quite a few "links" beyond our control, such as the Florida Keys Power Grid, our internet connections (AT+T), and the dozens of links and hops between us and you. If there's a hiccup at any one of these links, the Web Cams may not work.

The Web cam images may not work can be caused by the security level set in the users browser. To verify that your security settings will allow the streaming Web cam images, please follow these steps (when using Microsoft Internet Explorer):

1. In IE, click the Tools menu, then select Internet Options
2. Click the Security tab.
3. Make sure that the security level is set to Medium or Low and click OK.

Another reason why the Web cam images may not work, is that we do change the web cam pages from time to time. In order for you to get the most current pages, you need to set your browser to not cache any web pages, and also you need to delete your temporary internet files from time to time.

Green screen appears when playing an item:

This problem lies in Windows Media Player. Microsoft has lately released a patch for Windows Media Player that fixes this problem.

In order to fix this problem we recommend you do as follows:

• Go to the following link: http://support.microsoft.com/?id=898549
• In the above link, you will see the following link: "Download the WindowsMedia10-KB898549-x86-ENU.exe package now"
• Click on it to install the patch.

If the above patch does not fix your problem, you can work around it:

• Right-click on your desktop and select "Properties".
• Go to "Settings" tab and click on the "Advanced" button.
• Go to "Troubleshoot" tab and decrease the hardware acceleration one notch.

Play an item. If the green screen still appears, reduce the hardware acceleration another notch. Repeat this process until the green screen no longer appears.